We recommend live chat monitoring to all our clients!
On our own website, our leads increased from day 1 and we ended up hiring an extra sales person to help with the increase in leads. Overall this has been a great addition and I've been working with
for years. I wouldn’t even consider having a website without offering 24/7 online chat support.
Để gọi cho một nhân viên hỗ trợ khách hàng, vui lòng đăng nhập vào tài khoản Payoneer của bạn và chúng tôi sẽ sẵn lòng hỗ trợ bạn.
*Dịch vụ này tùy thuộc vào tình trạng sẵn có*Hỗ trợ qua điện thoại là miễn phí. Xin lưu ý rằng cước phí điện thoại trong nước / quốc tế có thể áp dụng tùy thuộc vào gói cước điện thoại di động mà khách hàng đang sử dụng.
Your access to and use of the Dubai Electricity and Water Authority’s (DEWA’s) website (the ‘Site’) is subject to the following terms and conditions, as well as UAE laws. Your access to the Site is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms and Conditions of Use.
DEWA maintains the right to modify these Terms and Conditions of Use. The modified terms and conditions will be published on this page. Any modification is effective immediately upon posting. Your use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current 'Terms and Conditions of Use'.
You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:
Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a user name that DEWA, in its sole discretion, deems offensive.
DEWA may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms and Conditions of Use or for other conduct which DEWA, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorised to access the Site, and DEWA will use any means possible to enforce this termination.
Some links on the Site lead to websites that are not operated by Dubai Electricity and Water Authority. DEWA does not control these websites nor do we review or control their content. DEWA provides these links to users for convenience. These links are not an endorsement of products, services, or information, and do not imply an association between DEWA and the operators of the linked website. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that outside website.
DEWA reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although DEWA cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. The UAE and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.
You agree to defend, indemnify, and hold harmless DEWA and all of its employees and agents from any and all liabilities incurred in connection with any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defense of any such claim. DEWA reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of Dubai Electricity and Water Authority.
You expressly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. Neither DEWA nor its employees warrant that the Site will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you "as is," without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose or use, or currency.
In no event will DEWA or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Site, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.
Kiểm tra tốc độ đánh máy cho nhân viên live chat
Live chat typing test is a great tool to test how effective is your customer service/support team. LiveAgent provides this test for free. As a result, you can improve your live chat agents’ skills as well as CX. Here is a free live chat typing test.
What are the tasks of a live chat agent?
The main task of a live chat agent is primarily to help customers. A live chat agent needs to be efficient on the computer to respond quickly to customer needs. Must have knowledge of the products and services offered by the company, as well as demonstrate great communication skills that will allow you to help customers when they have a problem, e.g. with the purchase or service of products. Additionally, the agent must be able to perform multiple activities simultaneously.
Frequently Asked Questions
Who are live chat agents?
Live chat agents are employees of the customer service team who answer customer questions and inquiries via live chat. It is one feature of the support software and is used to get the customer a real-time response.
What live chat agents are not allowed to do?
Live agent may not perform tasks that are beyond the technical capabilities of live chat, as well as tasks for which they are not authorized and restricted by e.g. the law.
Sau khi tìm hiểu về "nhân viên live chat", bạn có thể muốn khám phá thêm về các kỹ năng cần thiết cho công việc này. Hãy đọc bài viết về nhân viên live chat là ai để hiểu rõ hơn về vai trò của họ. Ngoài ra, việc cải thiện hiệu suất làm việc là rất quan trọng, bạn có thể tìm thấy nhiều mẹo hữu ích trong bài viết về phần mềm dịch vụ khách hàng. Các tính năng của phần mềm này sẽ giúp cải thiện đáng kể khả năng hỗ trợ qua live chat.
Khám phá cách tổ chức nhóm nhân viên trong LiveAgent để tối ưu hóa hiệu suất làm việc. Tạo các nhóm nhân viên theo kỹ năng và lĩnh vực, giúp nhân viên tập trung vào nhiệm vụ cụ thể, nâng cao hiệu quả công việc. Bắt đầu trải nghiệm miễn phí ngay hôm nay, không cần thẻ tín dụng!
Khám phá LiveAgent, phần mềm live chat trực tuyến miễn phí giúp nâng cao dịch vụ khách hàng với phản hồi nhanh và tiện ích đa dạng!
Nhân viên đại diện hỗ trợ khách hàng
Trang web giải thích vai trò của nhân viên đại diện hỗ trợ khách hàng trong đội ngũ dịch vụ khách hàng. Họ có quyền xử lý và chuyển phiếu yêu cầu hỗ trợ, truy cập vào các phòng ban nhất định, và thực hiện các cấu hình nhỏ. Đăng ký LiveAgent để trải nghiệm dịch vụ chăm sóc khách hàng hàng đầu với bản dùng thử miễn phí không ràng buộc!
Chat miễn phí với khách hàng
Chat miễn phí với khách hàng là một phần mềm trên máy tính cho phép xử lý tin nhắn ngay lập tức. Phần mềm này được cung cấp hoàn toàn miễn phí cho mọi người dùng. Nhấp vào để tìm hiểu thêm.
Họ cần có những kỹ năng nào?
Agents have to be efficient with computers, be quick to respond, and have to have knowledge of any computer software used by your business, as well as your company’s products or services. Agents should strive to be helpful, communicate professionally, and close live chat sessions with customers politely.
In addition to all the above-mentioned skills, agents have to be able to multitask. Answering customer queries via live chat requires customer representatives to answer the customer promptly while looking up further information about the customer. Therefore, they can quickly research the customer’s issue, and then present a solution in a timely manner.
Nhân viên live chat là ai?
Live chat agents are employees that answer customer questions and queries through live chat. Live Chat is a function of help desk software. It is used in a lot of businesses to provide real-time answers to customer inquiries.
If you would like to learn more about how to improve your live chat support and customer satisfaction, read LiveAgent – Help desk software.
Phần mềm dịch vụ khách hàng
A customer service system is a useful tool for any company dealing with customer inquiries across multiple channels. Furthermore, it allows your team to deal with customers effectively. No need to switch between interfaces anymore. Simply answer all customer inquiries from one Universal inbox.
Live AgentOctober 14, 2024
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Nhân viên chat phải trả lời khách hàng nhanh cỡ nào?
An agent is expected to respond to customer queries in under three minutes after they become an assignee to that ticket. However, the expected response time varies from industry to industry. Therefore, it’s important to look up industry benchmarks when setting response time expectations for your agents. You can set the response time in customer service software, such as LiveAgent.
If you would like to learn more, read LiveAgent – customer service software.
